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Ribbelle

Returns & Exchanges

Lucky Scoops (mystery items)

Because every scoop is a surprise assembled just for you, opened scoops can't be returned — that's what keeps the magic (and the price) fair for everyone.

But hear this clearly: if anything arrives damaged, broken, or missing, we will make it right. Message us within 30 days of delivery with a photo, and we'll send a replacement or refund that item — your choice. No forms, no fuss.

Shop items (non-mystery)

Since our pieces travel a long way to reach you, we don't ask you to send anything back. If something's wrong with your order, show us a photo and we'll fix it — replacement or refund.

Wrong or missing items

Missed something from your order? Same promise: photo within 30 days, we make it right.

How to reach us for a return issue

Email us — see Contact. We reply within 24–48 hours.

Ribbelle SCOOPED WITH LOVE